Frequently Asked Questions


What is remy hair?


Remy hair is considered to be the finest quality of human hair because the cuticles are kept intact and not stripped, like in most other non-remy hair extensions. Preserving the hairs' cuticles and aligning them in a unidirectional fashion creates extensions that are completely natural in appearance.


What does double drawn hair mean?


We are proud to say, Erabella clip in hair extensions are double drawn hair.  This means that the hair is the same thickness from the top to bottom giving you full lustrous gorgeous hair!


What is the standard of quality and how long will my hair extensions last?


At Erabella we only supply top of the range quality at great prices. Our extensions are 100% human remy hair that will enhance your overall look. Taking care of your hair extensions are extremely important as this will lengthen their lifespan. Erabella extensions will last up to 12 months depending on how much they are used and exposed to heat and colouring. Our hair extensions can be coloured but will shorten the lifespan of your hair extensions. Please do not sleep with your extensions and always use a salon-grade heat protecting spray. We also advise washing your extensions only after 10 - 15 wears.



How do I select a thickness for my hair?


Erabella offers three thickness options for our 20” sets: 160 grams, 220 grams & 280 grams

Luxury Hair Set:

160g are our most popular sellers as they are suitable for all hair types but are highly recommended for those with medium to thick hair. It will add length as well as blend in naturally with your already thick hair, giving a flawless natural look.


Superior Hair Set:

220g sets are for the women who want that wow look. It will not only add length, but also enough volume so that you will look like a celebrity. Definitely a top seller.


Hollywood Hair Set:

280g sets are for the women who want that wow look. It will not only add length, but also enough volume so that you will look like a celebrity. Definitely a top seller and a perfect set to get your red carpet look.

How do I apply my extensions?

See our YouTube Channel for help and more.


How long does delivery take?


New Zealand 

Delivery in New Zealand will take 24-48 hours

 Australia, USA & UK 

 Delivery will take 3-5 working days 


 All other international deliveries will take between 5 - 10 working days



How do I choose the correct colour?


You can browse through our collection online or you can email us with a selfie and we can help you decide.  Email us at  If you do choose the wrong colour you may return the hair extensions, with the quality seal unbroken, and we will send you another shade.

I chose the wrong color, what do I do?


If you choose the wrong colour you may return your Erabella Extensions for exchange within 15 days, as long as the main section (top section) has not been opened or tampered with and that the extensions have NOT been worn.

NB! We cannot take back any hair that has been opened due to quality and hygiene reasons. So be 100% sure before opening the packet!


View our full Return Policy here.