Shipping & Delivery
We ship worldwide
Free shipping applies to all orders within New Zealand
Your Erabella Clip-in Hair Extensions are shipped from our facilities in Auckland, New Zealand.
We ship Monday through Friday, excluding weekends and holidays.Orders placed and processed before 12:00 NZ time will be shipped out that day! (MON-FRI).
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days.
The following delivery times apply:
New Zealand - 2-3 working days
Australia - 4-5 working days
South Africa - 7-10 working days
USA - 5-7 working days
UK - 5-7 working days
International - 7-14 working days
Erabella Beauty cannot be held responsible for any delays at customs in your country.
Custom duties for all international customers outside of New Zealand:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.
Tracking your order:
Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail from our shipping company once your order has shipped which may include your tracking number and a link to follow the journey of your package (if applicable).Wrong address disclaimer:It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule.
Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange.